Contact & faq
Unbelts Store + SEWING STUDIO
2F 8815 92 St NW
Edmonton, AB T6C 3P9
12 p.m. - 5 p.m
Please note - if our second-floor location is inaccessible to you, please call us at 780-271-7437 when you arrive. We'll be happy to lend a hand on the stairs, or bring a full sample kit down. We are working with our buildling owners on chair lift installation, and really appreciate your patience.
Send us an email
Frequently asked questions
We ship via USPS First Class at a cost of $7.95, or free on orders over $75.
Orders usually take between 1-3 business days. If your order has not arrived within 10 days, please reach out to us.
In higher-volume seasons, USPS may experience delays. We will always do our best to update estimated ship times accordingly, but cannot be responsible for USPS's operations. Please check their website for up-to-date information.
International shipping is a flat $15.95 USD for all orders. We ship within two business days, but your order may take two to four weeks to arrive. Unfortunately, we are not able to assume responsibility for any customs and duties incurred en route.
If your waist or hips are between 20" and 54"(for the Classic) or 24" and 58" (for the Intrepid), yes. Unbelts both adjustand stretch, making them really, really size-flexible. We guarantee your fit and comfort - if you don't love your Unbelt, return it within 30 days of purchase with no questions asked. (P.S. Do you fall outside our size range? Email us for a custom solution - everybody deserves a perfect pant fit.)
If you've had your Unbelt for 30 days or fewer and you're not loving it - we'll take it back, no questions asked. Just email us with the subject line "Return request" and your original order confirmation (if you ordered on our website) or your proof of purchase (from a retailer).
Please note that you are responsible for return postage, and we highly recommend selecting a tracking option - we're unfortunately not able to be liable for packages en route to us.
Once we receive your belt, a full refund will be issued to your original form of payment (if you ordered on our website) or in the form of a merchandise credit (if you purchased from a retailer). Merchandise credits can be used at www.unbelts.com or www.unbelts.ca and never expire.
Every Unbelt is guaranteed to be fully wearable for the lifetime of the original purchaser. Almost-Perfect Unbelts, which have minor manufacturing defects that do not affect performance, are also covered by our Lifetime Warranty.
What does my warranty cover?
We will repair or replace any Unbelt showing defects of materials or craftspersonship that have rendered your Unbelt unable to perform its function as a no-bulk, comfortable pant-keeper-upper.
What isn't covered under your warranties?
Normal wear-and-tear that can be prevented with a little TLC. Examples include, but are not limited to, surface buckle scratches, band lintiness or light pilling, slight waviness of elastic edges that doesn't affect overall stretch and function.
To make sure that we handle returns with reasonable fairness, we’re not able accept the return or exchange of items that have been obviously misused or abused.
Email us with subject line "Warranty" - we’ll get back to you within 3 business days with shipping instructions and an expected repair/replacement timeline.Please note that your Unbelt *must* arrive to us clean and laundered in order for it to be repaired without health code violations.
Not sure if you're covered? Just email us a photo of the problem - we'll figure it out! If it’s not under warranty, we will offer to extend the life of your Unbelt by repairing it for a reasonable fee.
Classic Unbelts are our OG stretch belt. They're velvety on the outside, have a retro-inspired buckle, and extend to 4X. The elastic's lighter-weight than our Intrepid elastic, which is why Classics have a 500-day warranty instead of the Intrepid's lifetime repairs.
We introduced Intrepid Unbelts in response to your requests for a more rugged belt. We added silicone on the back and a secret money pocket inside, and extended the size range to 5X. It's now our bestseller, and popular with all genders. As far as we know, the Intrepid is the only stretch belt on the market that comes with free lifetime repairs and replacements - cool, huh?
Yup! Just leave it in your belt loops, use cold water, and hang to dry. To protect your washing machine and Unbelt buckle, turn your jeans inside out and consider using our Best-Ever Laundry Bag - it'll help prolong the life of your denim, too.
- Band made from recycled polyester made from used water bottles.
- Recycled, hypoallergenic zinc alloy hardware.
- Adjust to approximate length using slider and thread through belt loops.
- Tighten or loosen as needed.
- no need to unthread.
- Leave in belt loops on laundry day. Cold wash, hang to dry. Do not iron.
What size is your kids belt?
It is adjustable from sizes 2T to 12Y. Extends from 16” to 36” (40.5 cm to 91.5 cm).
What is your 10-year warranty?
Our 10-year warranty covers material and manufacturing defects (broken parts) for 10 years for its original purchaser. Plus, free repairs or replacements for a decade.
What isn't covered under your warranties?
It does not cover regular wear-and-tear (ie. slight pilling; surface scratching) or product abuse.
Economic accessibility is really important to us. Here's how we create affordable options without sacrificing our living-wage supply chain:
• Multipacks that save our customers dollars by teaming up on orders
• Free repairs and replacements on all our belts
• A semi-annual Almost Perfect sale of fully-warrantied Unbelts with very small sewing or fabric imperfections that do not affect overall appearance or functionality (subscribe to our newsletter below to get first alerts)
• Donating 2% of our annual inventory to community organizations helping individuals dress with dignity. Have a donation request? Email us at firstname.lastname@example.org.
Check our careers page for up to date information on our current job postings.
If you're keen to hear about future internships or job postings. Email email@example.com with "Resume attached" in the title.