Contact & faq

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Frequently asked questions

How much does shipping cost and how long does it take?

USPS First Class: $7.95 or free on orders over $75

Orders usually take between 1-3 business days. If your order has not arrived within 10 days, please reach out to us.

In higher-volume seasons, USPS may experience delays. We will always do our best to update estimated ship times accordingly, but cannot be responsible for USPS's operations. Please check their website for up-to-date information.

Absolutely. Because USPS international shipping rates are so much lower than Canada Post's, we process our international orders through our U.S./International store.

International shipping is a flat $15.95 USD for orders. While we ship within two business days, your order may take two to four weeks to arrive. Also note that your shipment may incur customs and duties. Start shopping the collection.

If your waist or hips are between 20" and 54"(for the Classic) or 24" and 58" (for the Intrepid), yes. Unbelts both adjustand stretch, making them really, really size-flexible. We guarantee your fit and comfort - if you don't love your Unbelt, return it within 30 days of purchase with no questions asked. (P.S. Do you fall outside our size range? Email us for a custom solution - everybody deserves a perfect pant fit.)

For more information on our manufacturing go here.

What is the Classic made of and how do I take care of it?

Materials

- Hypoallergenic, airport-friendly zinc alloy hardware.
- 72% recycled polyester band, 17% nylon, 11% (covered) latex band.
- Standard belt loop width (1.5” / 4 cm).

Care Instructions
- Adjust to approximate length using slider and thread through belt loops.
- Tighten or loosen as needed.
- No need to unthread.
- Leave in belt loops on laundry day. Cold wash, hang to dry. Do not iron.

What is the Intrepid made of and how do I take care of it?

Materials

- Hypoallergenic, airport-friendly zinc alloy hardware.
- 63% recycled polyester band with 37% (concealed)latex.
- Silicone inner grip to prevent slipping.
- Standard belt loop width (1.5” / 4 cm).

Care Instructions

- Adjust to approximate length using slider and thread through belt loops.
- Tighten or loosen as needed- no need to unthread.
- Leave in belt loops on laundry day. Cold wash, hang to dry. Do not iron.

Can I really machine-wash my Unbelt?

Yes. Just leave it in your belt loops, use cold water,and hang to dry. To protect your washing machine and Unbelt buckle, turn your jeans inside out and consider using our Best-Ever Laundry Bag - it'll help prolong the life of your denim, too.

Yup! Just leave it in your belt loops, use cold water, and hang to dry. To protect your washing machine and Unbelt buckle, turn your jeans inside out and consider using our Best-Ever Laundry Bag - it'll help prolong the life of your denim, too.

Every Unbelt is guaranteed to be fully wearable for the lifetime of the original purchaser. Almost-Perfect Unbelts, which have minor manufacturing defects that do not affect performance, are also covered by our Lifetime Warranty.

What does my warranty cover?

We will repair or replace any Unbelt showing defects of materials or craftspersonship that have rendered your Unbelt unable to perform its function as a no-bulk, comfortable pant-keeper-upper.

What isn't covered under your warranties?

Normal wear-and-tear that can be prevented with a little TLC. Examples include, but are not limited to, surface buckle scratches, band lintiness or light pilling, slight waviness of elastic edges that doesn't affect overall stretch and function.

To make sure that we handle returns with reasonable fairness, we’re not able accept the return or exchange of items that have been obviously misused or abused.

Email us with subject line "Warranty" - we’ll get back to you within 3 business days with shipping instructions and an expected repair/replacement timeline.Please note that your Unbelt *must* arrive to us clean and laundered in order for it to be repaired without health code violations.

Not sure if you're covered? Just email us a photo of the problem - we'll figure it out! If it’s not under warranty, we will offer to extend the life of your Unbelt by repairing it for a reasonable fee.

Materials
- Band made from recycled polyester made from used water bottles.
- Recycled, hypoallergenic zinc alloy hardware.

Care Instructions
- Adjust to approximate length using slider and thread through belt loops.
- Tighten or loosen as needed.
- no need to unthread.
- Leave in belt loops on laundry day. Cold wash, hang to dry. Do not iron.


What size is your kids belt?
It is adjustable from sizes 2T to 12Y. Extends from 16” to 36” (40.5 cm to 91.5 cm).

What is your 10-year warranty?
Our 10-year warranty covers material and manufacturing defects (broken parts) for 10 years for its original purchaser. Plus, free repairs or replacements for a decade.

What isn't covered under your warranties?
It does not cover regular wear-and-tear (ie. slight pilling; surface scratching) or product abuse.

Our masks feature 3 layers of protection when used with our one polypropylene replaceable filters, purchase a third layer to meet the suggested recommendations.
- 95% Polyester, 5% Spandex.
- 300 thread count organic cotton lining.
- Filter pocket.

Sizing details:- Pre-schooler (XXS): 6.9" from ear to ear, 5.9" from nose bridge to under the chin.- Kids (XS): 7.5" from ear to ear, 6.5" from nose bridge to under the chin.- Adult/Teen, Standard (M/L): 8" from ear to ear, 7.25" nose bridge to under the chin.- Adult/Teen (XL): 8.75" from ear to ear, 7.5" nose to under the chin.

To measure your ear-to-ear length
without a measuring tape, take a string or ribbon and extend it from the front of one ear over the nose to the front of the other ear. Measure the string on a ruler. Your mask should range from this string's full length to about 2" shorter.

To measure your nose-to-chin length
without a measuring tape, take a string or ribbon and extend it from the top of your nose over your chin and about 1" towards your neck. Measure the string on a ruler. Your mask should range from this string's full length to about 1" shorter.

Our masks are made by humans
so their measurements may vary slightly between each cut by 1/4" or so, but they will always cover the nose, mouth, and cheeks comfortably to keep you protected.

If in doubt, order up a size. The elastic straps can be tightened, but the mask size is fixed.

We believe that a business is not truly socially sustainable if its products or services are economically inaccessible. We recognize that our standard retail pricing, which accommodates higher-than-industry-standard environmental and social standards along our supply chain, is out of reach for some community members. To bridge the affordability gap, we've introduced:

• A semi-annual Almost Perfect sale of fully-warrantied Unbelts with very small sewing or fabric imperfections that do not affect overall appearance or functionality (subscribe to our newsletter below to get first alerts).

• Donating 5% of our annual inventory to community organizations helping individuals dress with dignity. Please email donations@unbelts.com with your request. 

First of all - we’re really sorry that your Unbelt wasn’t the solution you were looking for. Please email us with the subject line "Return request" and your original order confirmation (if you ordered on our website) or your proof of purchase (from a retailer).

Please note that you are responsible for return postage, and we highly recommend selecting a tracking option as we are not liable for packages en route to us.

Once we receive your belt, a full refund will be issued to your original form of payment (if you ordered on our website) or in the form of a merchandise credit (if you purchased from a retailer). Merchandise credits can be used at www.unbelts.com or www.unbelts.ca and never expire.

**Please note for health and safety reasons all Better Together Collection items are FINAL SALE. Our Better Together Collection includes Cloth Masks, Mask Brackets, Ear Loops, Filters and Best Ever Laundry & Wet Bags.

Check our careers page for up to date information on our current job postings.

If you're keen to hear about future internships or job postings. Email jobs@unbelts.com with "Resume attached" in the title.

Unbelts HQ

8815 92 St NW
Edmonton, AB T6C 3P9

Phone: 780-271-743